Moses Nissan of St. Albans Service Department

Took my 2016 infiniti qx80 for a code p0720. They charged $200 for a diagnostic fee and told me the Transmission had to be replaced total cost of $9k. I have limited mechanical acumen, I ended up buying a Transmission Control Module, and ATF and replaced it myself in my drive way total cost including buying tools was approx $1000. Disappointing no one in this area of WV can fix transmissions, including the dealership. Repair order 96024396

Terrible experience at Moses Nissan. I visited to have my AC looked at after this same dealership replaced my compressor last year. They said I needed a new compressor, again. I was a couple of months outside the warranty window, so they offered a pathetic amount off the labor for another new one. After paying $400 for an oil change, alignment, and for them to re-diagnose my AC, I decided to cut my losses and go somewhere else. Avoid this shop at all costs unless you plan to take a second mortgage just to repair what should’ve been fixed correctly the first time. It’s sad that I got more use out of a set of tires than the AC compressor they installed. Go somewhere else!

Took my 2025 Nissan Kick that I purchased here in for a loud rattling noise you can only hear when the car is driven. Two hours later I am told they couldn’t duplicate the noise & will have to wait until it becomes more persistent. The noise is constant when driven so that made zero sense & a burning smell is present. I had a video of the noise for them as well. I left a message for the manager that I shouldn’t have to wait until my cars warranty is up for it to be fixed & I would like to discuss this. Never even got a call back. The mileage never changed telling me they didn’t even test drive to hear the noise. I had to drive an hour 20 minutes to Parkersburg to another Nissan dealership. The other Nissan dealership found the problem in an hour because they actually test drove it & is fix

Fixed my engine! They were very friendly and patient while I got my finances in order for the big repair. Joe and Chad were very kind and helpful! I’m so happy to have my car back. Thank you!

Got an oil change and tire rotation done for free ! Salesman Mr. Casto s great. Very knowledgeable of Nissans. No pressure sales. Nathan in the maintenance department is great. All employees are very helpful.