Murray's Towing

They are absolute maniacs on the road. They cut me off for no reason, tailgating me and speeding. 80 in a 55, check the GPS on 6/18/2025 from the thruway to 390 where he finally swerved back to 490 at the last minute.

Guy who picked my car up was super super nice. I didn’t catch his name but he was very charismatic and was really cool. Definitely recommend calling this place when you’re in need of an emergency tow, long distance or not. They charge fair and are great people. Person on the phone was also very understanding and kind.

The driver, Brandon, was fantastic - personable, friendly, fast, and thorough. Did a great job ensuring the car was safe, as it sits lower than most. The truck was newer, clean and in good shape. He arrived within 30 minutes of being dispatched by my insurance. Everything went fast and smooth. Would definitely use again.

So, it’s four stars because I’m just annoyed that my car was towed in the first place, otherwise they were really great. When I went in to get my car towed back to my place I accidentally forgot the paper which proved it was my car, dumb me, so I had to leave it for another two days past that, but when I went back with the proof I was charged the same amount as was originally mentioned, and not adding on the two extra days, which I appreciated because it was already expensive. I had to be at work at the time of the tow but I got a call when the car was delivered and how they left it. I got home and it was just as described and in good condition.

My car was "impounded" while being driven by someone else and after they told me to call back in 30 minutes they will no longer answer the 24 hour line or call me back after leaving messages. They also refused to tow it to my home bc they "didn't have gas". Left my car in Lima even though their office is in Henrietta? I'm so frustrated. This is a huge waste of my time and all I need is the key. (At this time it's been 24 hours now)