My Japan Direct

From start to finish, MyJapanDirect has been nothing short of phenomenal. Shea, Adriel, and the entire team exemplify what true customer service should look like; responsive, professional, and genuinely caring. I reached out about a set of REI-TECH taillights for my 2022 GR86 that weren’t listed on their site, and without hesitation, they sourced them for me at a fair price that included shipping and handling. But what truly sets them apart is how they handled an unfortunate situation. Just a week after placing the order, my car was totaled in an accident involving an 18-wheeler. I contacted MyJapanDirect to explain the situation, and they immediately issued a full refund; no hassle, no pushback, just empathy and professionalism. That kind of integrity is rare. I’m already planning my ne

Excellent aftermarket parts importer. They are able to procure a ton of rare JDM brands. The staff are great to work with as well when you have questions.

Unprofessional and terrible customer service/lack of service and communication. Ordered a spoiler waited months and they shipped out a diffuser. Was told the discontinued the spoiler. So, if that was the case why would they ship me a different part and not just refund me my money knowing they didn’t have that part available anymore? Now I can’t get a refund cause they shipped the wrong part to me. How does that make sense?

Myjapandirect's customer service, both over the phone and in-person was Great. Jameson and Shay were exceptionally helpful, providing prompt and efficient assistance. Their dedication to customer satisfaction reflects positively on the company's commitment to excellent service.

An outstanding company that has exceptionally great customer service and response times! My Japan Direct helps set the industry standard for fair pricing, great shipping cost and times, as well as a dedication for bringing the passion of the Japanese tuning industry to North America.