MY Jeep Chrysler Dodge RAM

Terrible, terrible, terrible. I’m a business owner. I had previously dedicated myself to purchasing Dodge/Ram/ Jeep products for our company and accumulated a fleet of roughly 20 D/R/J vehicles. We currently only have 9 remaining in our fleet after dealing with issue after issue. The remaining 9 all have problems we are being forced to deal with as well. Having owned a lot of vehicles over the years, I know not to set my expectations very high when working with the dealership service departments but Salinas takes it to a new, low level. They seem to have zero appreciation for the dedication to brand and are simply hell bent on squeezing every penny out of every customer without empathy or consideration for customer service. If you own a D/R/J product, take your vehicle elsewhere to be serv

i want to start by saying my salesman junior was amazing , the whole team was actually! I had bought a car about a month ago and i had junior as my salesman. he introduced himself very politely and respectfully. he helped me get a car i was looking for. he explained everything to me and gave me all the details. i had my daughter with me which she’s a year old so after waiting for approval she got very fussy and the team helped me with her by offering her stuff without me asking so they were all very helpful and sweet. junior helped me get the car even though i thought i wasn’t gonna get it but he did it ! i had a great experience, no issues and they were straight forward and honest !

They wanted $225/ hour at the service dept and told me they couldn't have my truck done for almost 2 weeks leaving me without a vehicle. Ridiculous. Took to another dealership that was half the price and done in 2 days. Ryan at service is a great guy but do not recommend taking your vehicle here to get worked on.

**EDIT** From 5 stars to 1 star...You can thank the SERVICE (or lack of service) Dept. My wife went in today for her first service. Made an appointment for 8 am for an oil change and to confirm a safety recall notice. Was told it would be 2 hours for the oil change...TWO HOURS! That is already absurd! Then was told it would be until after 1 pm to check the other items. It is now 2:30 pm and they still have not finished the car. All the while, my wife has had to wait at the dealership for quite some time, then asked to be taken home and then given a ride back and it is STILL not ready. That level of service is shameful and the owners should be disgusted with their service department's level of urgency and proficiency. It has cost my wife missing an important client meeting at 3 pm in Monte

Damian the sales manager and the sales man Junior helped me out a lot I could not have gotten a better deal for a quality vehicle. Very friendly and professional sales team.