My Safe Auto Glass Repair and Replacement

I was calling around getting crazy prices and scheduling weeks out with all the big name companies like Safelight, Caliber, and Glass doc, it was a nightmare and I needed my car fixed ASAP. But this business saw me right away gave me a fair price and AND NO ROBOTS on the phone, just a real person! The same person that greeted me at the door when I arrived was who I was talking too. I love this company and won't go anywhere else for any auto glass issues. 10 out of 10 would recommend!

Unfortunately, my experience here has been extremely disappointing. For those considering this business, I urge you to read my experience. I had my rear window replaced on June 20th, 2025. Initially, the installation wasn't perfect. I noticed glass shards still lodged on the left edge. But when I pointed this out, they removed them, taking additional 40 minutes. However, about 30 minutes after leaving, I discovered that the newly installed rear window has completely shattered. Upon inspecting the cracks, it was evident that the damage originated precisely from the area where the glass shards had been removed earlier. It was plausible that hidden shards left in the frame had caused stress fracture during driving or opening / closing the trunk, as local technicians I contacted also agreed.

I had heard good things but unfortunately had a bad experience with the Plano location. - brought vehicle in at 8am for a new windshield appointment. - was told same day - they have an AI agent and a web portal for status which doesn’t tell you work hasn’t even started so couldn’t figure out vehicle status all day - took uber back up to the shop at 5pm but found out work had not started. - wasted $50 on Ubers and a full day for them to tell me they didn’t have techs to do the work. - no one proactively called me about the issue - they claimed not starting until 5pm and finishing late that night was still same day despite my 8am drop off and their shop closing at 5pm. I’m not going back late at night and I need my car. - I’m out $50, my time, and still need a new windshield. Complete waste.

I just left this place and I was amazed by their service! They were able to get me in same-day (on a Saturday) and got my window fixed in less than an hour. They provided the cheapest rate all around and made my window look brand new. They even vacuumed all of the glass out of my car! I hope I don’t end up with another broken window but if I do, I will never go anywhere else. I will continue recommending them to all of my friends and family. They gave me an upfront price on the phone and that is exactly what I paid in store. They are hands down a great business and I am very grateful for the service they provided.

Great company! Best price! Excellent service! Sent a text message and got a price and new windshield within 12hrs installed and back on road.