Nantucket Auto Body

I had a very disappointing experience with Nantucket Auto Body. From start to finish, the service was unprofessional and frustrating. Communication was almost nonexistent -- I had to repeatedly follow up just to get basic updates on my car's status. When I finally got the vehicle back it was incomplete and I had to drop the car off 3 more times for them to finish the job. On top of that, the staff seemed disinterested and dismissive of my concerns. There was no sense of accountability, and I felt like I was being treated more as a nuisance than a customer. What should have been a straightforward repair turned into a long, drawn-out process full of excuses and delays. I never leave negative reviews, but I felt compelled to share my experience so others can make a more informed decision. I w

Great conversation- def helped me out with information and advice.

Kevin Moore is a great guy. Towed us out of deep sand on a Sunday, charged a very fair price, less than half of what others were quoting. He arrived in 10 minutes. He was funny, sympathetic, and the first thing he said was, don’t feel bad. This happens all the time. Can’t say enough about the guy and not clear there aren’t more five star reviews because he has a five Star guy.

AVOID AT ALL COSTS Nantucket “Auto Body” is a genuinely embarrassing establishment. I am not only talking about the complete lack of communication on their part, or the incompetent and rude employees, but also the absolutely horrific quality of work and the seemingly never ending wait times for them to do any sort of work at all. I know SEVERAL other people that have experienced similar issues with them, but I myself have had work done on 2 separate cars there on a few occasions and every time has been a complete and utter nightmare, and that is putting it mildly. The first car i took there was a 2016 Honda Accord, to have the rear quarter panel replaced. This took 8 months for them to complete, and required me to bring the car back several times after they replaced said panel because of

I never write bad reviews but I am compelled to write this one. Extremely poor service. DONOT GO HERE. After month and half of me following up , they backed out saying they can’t provide estimate when initially they said get a quote first from the rental insurance and reach out to them. They wasted my month and a half giving me false information. The customer service is horrible both in person and on the phone. Even when you are patient and always respectful, they are rude on the phone and try to over explain as if you don’t understand anything in a condescending manner. They never responded to my email. Disappointed! Highly recommend NOT to use their services