NAPA Auto Parts

I ordered some parts online and then went in to pick them up. We had a little bit of a confusion with the quantity of parts in each order that was ordered online, but the assistant manager Billy was very helpful and took care of all my concerns making everything right. I have even been back and ordered more product from them. Thank you for your excellence of service.

I purchased brakes online using vin and make/model. At body shop they adv me they did not fit back brakes. When I went to this shop to return they accused me of already using/ driving with them and blamed me for not coming in person with brakes in hand to find proper size. Only reason this is not a 1 star is bc I called their customer service who sent me tracking to mail back parts for a full refund. The store employees were really rude and should be retrained on how to treat customers.

If you are a woman and you go into this place you WILL BE MISTREATED. I recently tried to return my brakes and the man at the counter Had A WHOLE ARGUMENT THAT THEY WHERE USED. And that they can no longer be returned. They were not used they didn't even fit my car. But he decided to have a full argument about it being my fault and that they cannot take the return. Staring again one of them had dirt so it looked used. Of course when you try to make things for parts get dirty , but it did not fit. This is not ok and not in the return policy. You should also not sit there and argue with customers , especially since they think you can put one over on me for being a woman . I ended up contacting the general customer service and they were able to process the refund . IF YOU ARE A WOMAN OR POC PL

Great auto parts store, great over the top service and I will definitely be using them now that I know that they are located within reasonable drive time from me

Stopped to check on pricing, availability on steering parts for my F250. Walked in wasn't greeted, dude finally came out of the back and seemed uninterested in helping me. We finally got around to make, model etc and what l was looking for. While we were doing this another customer walked in that had apparently ordered some batteries, there were two other guys around the corner. The guy helping me doesn't ask the pther guys for help. He tells me let me help this gentleman and I'll get back to you. This annoyed me, they lost out on about 800.00 tie rod ends, drag linkage etc. What happened to customer service? 1st come 1st served? Never will walk in to this location again and will share my experience with all the other Napa locations.