NAPA Auto Parts - Blackfoot Auto Parts

Michelle was the sweetest person to ever work with! She was so helpful when finding the right parts I needed. Her customer service was out of this world! I’ll definitely be back in for her help:)

Ordered a water pump from them after i got it found out they charged freight which they had never told me there would be. I could buy it online for 47$ and get it in 5 days but I like to stay local. They charged 57 then put a 20 dollar freight on top. I told them I would not have ordered it if there was freight. Jr said he didn’t know who I ordered it through and would not take off the freight. I took it back and told them I wish we could make things right but they would not refund the freight then suddenly he knew that he had ordered it and he lied straight to my face saying he had told me their would be freight. When I told them they have lost my business they said that was fine. I was very reasonable. They have lost my business and that of all my family. Lots of other problems with them

Called to see if they had a part in stock, josh answered and seemed like he really didn’t care. Told him I need a part for my car and he quickly replied so we don’t stock that. So I asked him if anybody else had in stock and he quickly replied “doesn’t look like it” even though they had 30 until closing. This is the last time I try to go to Napa.

Leading up to my stop into this particular branch of Napa auto parts, I received verbal confirmation from TWO OTHER of the store’s branches assuring me there WAS NOT a problem to (potentially) return a part–if not the remedy to my vehicle issue. Fast forward one week and I find myself here: Blackfoot, ID to return said car part in question. I also brought back my old starter in order to receive the refund for the core charge (this charge is standard so not a big deal). It was at this moment when I realized Just how obstinate and unwilling of an employee was sitting across the counter from me. He proceeded to tell me he would not refund for the ignition switch (tbh I did not have receipt in hand) even though I had confirmation, otherwise. And when turning in the starter he tried prompting m

Do your research. The price for my product at the Bigger Napa store was $62 at this store it was $80. When I returned the item they charged me a 20% restocking fee, these were 3x 12oz sized cans of A/C recharge gas. I prefer to shop local mostly to be treated like a human and not a number. I had the opposite experience here.