NAPA Auto Parts - Brooks Auto Parts

It's a good place to get parts/higher quality products compared to other auto parts stores. The original people have all retired, so the store is run with the younger people. Since computers have come in, the new kids on the block don't know enough to open up parts catalogues, lately I've had problems getting the proper belts for my lawn mower.

This store does not just value their parts, they value you as a customer. Staff is extremely welcoming, and will do everything they can to make sure you leave happy. They are knowledgeable and dependable in every aspect. Mr. David is my go to everytime I come in the store. Every part that he didn’t have in stock for me, was ordered and delivered on the date promised. Besides one time where it was the transportations fault, and David actually called me as soon as he found out and apologized for the inconvenience. I highly recommend anyone to use this store over any other auto parts store. Napa products are also far superior to the others. This is an amazing store, and I’ll continue to go head for all my vehicle needs.

I have never been disappointed. Went in with a destroyed front wheel bearing off of a Chinese built 4-wheeler. The man behind the counter grabbed his clippers and a bearing catalog, took some measurements and found a bearing that was very close to what I needed. Paid $5.85, took it home and - it was an exact fit. Not the first time this has happened and probably won't be the last. Highly recommend!

My husband went in to purchase some windshield wipers for me and decided to use them to keep business local, and it's location close to my job. He was disappointed enough in the customer service that he made it a point to tell me about it, and he doesn't usually complain about customer service (he's used to the generally poor service in the area anyhow) . Unfortunately the windshield wipers were wrong, which I suppose he should have looked up prior to arrival nbd. What he was mad about was the lack of help, lack of greeting , and overall feeling of employees really not eager for business. That being said I figured maybe he was overreacting or something and went back the next day or so to see if I could get a refund. Now I will say that they were kind enough to refund my money without a rec

Knew exactly what I needed. Knowledge like that in the parts industry is hard to find. They have my business from now on