NAPA Auto Parts - Burnsville

Worst auto parts store around. They sold me an over priced battery that didnt even last a year and when I went in to return it they said I need a receipt or bank statement showing the purchase. When I said I dont have that they asked for the card I purchased it with which me and my wife have 5 of and have switched over there year. He then began to look through 2 years of purchases to find the sale as if thats the best system to have in 2025. The battery litterally says Napa on it and their month they checked it before sale is less than 2 years ago as well. They refuse to warranty their product. At O'Reilly or auto zone they just look up your phone number and find the purchase but at Napa they use paper receipts and old people to sit and look through years of purchases. Trust me, dont go to

Went in here this morning. Had a hydraulic fitting I needed. Guy doesn’t even give me the time of day. Just said nope don’t have it. I said oh? So you can’t even order it? Nope. Ummmm did you even try? Do you even wanna make a sale? Extremely rude not the first time I’ve had issues with this employee. He is also the manager! Extremely frustrating! So I went down the road to the other Napa in prior lake and they had the part on hand.

I purchased some parts online from NAPA. I had some shipped to me and some I picked up in the Burnsville store. When I went to pick them up the employees were very friendly and helpful. I ended up not having the time to do the work on my vehicle so I went back to the store to return the parts. Immediately you could tell the employee was not happy that I was returning the parts. He kept sighing very loudly as shaking his his head. I finally asked what the problem was and why was he acting like my return was such a burden. He told me that my return was over $400, it wasn't even bought at their store and he was going to have to jump through hoops to do my return. I've never felt so unwelcome in a retail store before and was totally taken aback by how I was treated by the employee. I don't

Well I called looking for a trailer wire adapter. They immediately said we don't have one. I asked can I get a availability on it? He said no we don't have it. I said so you wont look it up and tell me if you can get it. He said yep. Well I called my friend who owns another Napa and within 2 mins he had it looked up, and told me what stores had it. Well these guys had it, but the guy was too lazy to look it up and make money. So I will not do business with these guys again, nor will the company I work for. Thanks for nothing.

Went in to buy a new battery for my car, they tested my old one and found out it was still in excellent shape. Josh and Pat were very helpful and even cleaned the terminals on my battery for me! I couldn't be happier and I would highly recommend this store to anyone.