NAPA Auto Parts - Catlett Automotive, LLC

Travis was absolutely amazing! They didn't have what I needed, but he spent 30 minutes finding me what I needed. Incredible customer service. Didn't try to get me to buy something that wasn't gonna work, found what I needed and sent me there. Excellent customer service.

The staff here were so helpful. They helped me figure out the parts I needed and offered to stay late while I replaced the parts on my vehicle in their front lot so they could give me my core for the old part before continuing down the road. We were traveling by RV and they even had great suggestions on where we could stop for the night. Which to this day was still our best stop on the trip (Love's new rv park btw) thanks guys for your help on getting us back on the road! Our old big block is humming now as we head into Nevada!

I went to Napa to purchase a bulb for one of my rear turn signals. After the purchase, the store manager, Chris, went out to install it for me. But replacing the bulb did not fix my problem. There was a short somewhere, as I had suspected. Chris spent quite a while testing the wiring and determined that I needed a different part. So he refunded my money for the bulbs and ordered the other part. He told me he wouldn't charge me until the problem was fixed. The part was to be in the next day. Fortunately for me, I didn't need the part, as I hit a bump and for now, the short is fixed. Chris said he would hold the part just in case. This is the type of over and above you find in a small town. Thank you, Chris.

I have a complaint against this store. One when you go to purchase a part and then go to pick it up and it has been given to someone else, accidentally or otherwise, this is not good buisness. Then you are told that I HAVE to be more specific to who picks it up? I do not believe this how to run a business in such a small town. I have called the better business bureau and made a complaint. For one, the customer is the one that pays for your business, which in turns keeps your business running. Bad business will mean you lose that income. I will not tolerate that I am to be "Banned" for their mess up. As for being a little upset, I feel I had every right to be, You gave my part to someone else than myself. As for getting on to your employee, well I was upset, but do not THREATEN me from bein

These guys go above and beyond every time to make sure you get the right parts in a timely manner. Every one of them is willing to go out of his/her way to get you the parts you need, or locate it in the books even if it's not something they carry. Five stars every day of the year!