NAPA Auto Parts - CEM Enterprises

Professional service A+ My emergency experience was one to remember. I was stressed and in a pinch my car simply stopped at smiths gas station. After getting a jump I asked if I could be seen right away, not in the best of moods. Typically you need an appointment but they saw how stressed I was. If it’s anything other than the battery I would leave it and make an appointment. They worked their magic understood my issue and resolved it with in an hour. Loose and dirty battery terminals. Wasn’t anything serious. They even took the time to explain what to check and or do if it happens again. Thanks for the knowledge. Highly recommended professional 5 star. I will be a little more humble next time and will always bring my car troubles to them in the future. Loyal customer

We developed a flat tire on a rental car and our flight back home leaves in 2 days. The folks at Napa were able to patch the tire and put it back on in 2 hrs- and we didn’t even have an appointment. They put the spare back on the trunk and all of our luggage neatly on top. Thanks to the hardworking folks at this store for helping us out in a pinch!

I had a very brief interaction with John, and he is kind as an angel. I was traveling with my young daughter. We rented a car from ABQ, and only upon reaching Los Alamos we realized that the windshield wiper system was not spraying the fluid. Not wanting to be stuck with that problem for the whole week of our trip, we first went to a mechanic in the area, who said he needed us to drop the car and come back in a few hours' time. Of course we did not have time for that. Then we dropped in at NAPA. John filled up the fluid tank in a matter of 3 min, which solved the problem. I offered and even insisted to pay him, but he did not accept any payment. Such a good samaritan! He reminded us that the world is still a good place to live in!

Took my mom's jeep in with a leak. Clint replaced a $500 part, and the total bill was over $800. The next day, we found the exact leak - same large puddle, same dripping. We took it back and learned it was a hose and clamp. Was not offered even a partial refund for the original repairs that didn't repair the leak. When we called to discuss it, we were accused of having "trust issues" with them, simply because we asked a few questions and showed pictures we took of where it was leaking when we dropped it off. In addition, we were told we were done a "favor" when we had to take it in the second time because they didn't charge us to actually fix the hose that was leaking. Seems like our "trust issues" were well founded.

Traveling from out of state, we woke at a campground to discover our truck battery was dead. AAA got us moving again, and this shop diagnosed and fixed our problem: the alternator had given out. They ordered the part overnight and replaced it first thing the next morning. It was the smoothest car-trouble-while-traveling I've ever experienced. The shop employees were helpful, friendly, professional. This happened nearly a month ago and I'm bothering to write a review, so impressed was I with the service.