NAPA Auto Parts

Napa at one time was a trusted name in automotive parts and service and I was disappointed to discover that is not the case at this location. I purchased a 3 year warranty premium battery in July and by December the battery was already unserviceable. I brought the battery back and it was exchanged under warranty by an employee there with no questions asked as you would expect. The replacement battery provided that was produced in 11/2024 now is unserviceable and was brought back to the location for replacement and a different employee at the counter informed me that they would need to place the battery on their charger overnight . I informed said employee that I live 25 miles from your location and will now be required to return to your location to pick up the battery which is clearly defe

I've been coming here for many, many years for my batteries. They always came with at least a 3-year warranty and batteries typically die shortly before the 3 years. I always received at least some type of credit toward a new battery purchase. Now with the ownership change, they no longer honor anything and failed to tell you that when you purchase a battery, as well as the fact that they don't help you put it in. So my battery recently died shortly after 2 years and I will get no type of money toward it. Just called the place up the street and they sell both two and three year batteries and if the battery dies before then it's a full replacement with no charge. Napa does not even sell a 3-year battery so they are obviously on some bull trying to take advantage of people knowing their batt

Found the part I was looking for, excellent customer service.

Yesterday I got a tool car and was used and damage, they gave me a discount. Today o decide to return it cause was really in bad condition. The person who received it, a young man with blue eyes, with a bad attitude, told me that it is not relevant to him whether the store loses the money or not, he still gets paid. Don't put people like that to serve your companies, because you as a company lose customers. I will never come back to this store and will tell everyone that I know never visit this store, cause It was a really bad moment for me. I don’t like anyone feel the same with that employee.

I drive an extra 20 minutes to go to this NAPA instead of the one in Winter Garden. Thank you for your honest service!