NAPA Auto Parts - Darby

Just save yourself time and go up the street to another business. Unless you can find another employee to watch the store so one can find your part in the back they cannot help you. This isn't the first time this has happened to me or other people I know.

I was very happy with my overall experience at the store! I called to check availability, the young lady that answered the phone was very helpful. When I arrived at the store she had already pulled two very heavy batteries out for me and had them waiting. They loaned me the tools and came out to help me install them in my truck. You could not ask for more help than that. I don't know if this is a company-owned Napa or a privately-owned Napa, but I'm very happy with their service.

The people that work there don't know what they are talking about. They never have parts and always have to order them. If you try to call the store no one picks up and when they do pick up they put you on hold till u hang up and call again.. I hate pep boys but pep boys has better service than Napa... save yourself a trip and go to Auto Zone.. the people over there are so nice and they test and install light bulbs and batteries and wiper blades for free....

Customer service is definitely lacking at this location. I went in on a Saturday afternoon looking for a part for an exhaust system. There were three employees and no customers so I figured I would get some kind of help. Nope! I told one guy what I needed and he looked puzzled, almost as if he didn't know what I was talking about. I wound up having to look up the part on my phone while these guys just sat there. No motivation to help look up the part or try to special order one, they just sat there. Isn't the whole purpose of a retail location to provide service to your customers? This NAPA used to be a step above the local competition in terms of knowledge, parts availability and service, but it seems they aren't anymore. Sad!

One star is to much for this business. Will never buy a part from them or any napa again. Bought a part from them six months ago and the thing snapped called to discuss it with them because it should be covered under warranty. However, they refused and said their was nothing they could do! Would not recommend if you want decent parts that you don't want to have to fix every couple months.