NAPA Auto Parts - Dickson Auto Parts

Only 4 stars bc while customer service was fine and online ordering was easy, no where was a time slot for us to pick up our part so I was thoroughly confused when I was told I’d have to wait until a specific time to pick up. And bc I don’t have a car right now, had to ask another person to pick it up for me twice. That’s all, they’re way nicer than the ppl at Advanced Auto on Lafayette

Always have what we need fast and friendly fair prices

They will waste your time and gas, they will make up times for there store to store delivery time. Order a car part at 8:30am and get told we will have it at 1:30pm today which was a lie the delivery drive forgot my order and now I have to wait till 4pm today. Glade I don't need my parts anytime soon NAPA.

The store didn't have the battery I was needing. They contacted another location and they too were out. The salesman checked their warehouse and one was in stock. He said they could have it in about half hour. I was glad to wait and Happy when they loaded it into my truck.

The store is very efficient, but the employees seem very unhappy to service people of another race. It wasn't just one employee it was the same vibe from all. Another customer and I were discussing this and he said their like that all the time, but he only comes to purchase one particular item. I don't live in Shelby NC anyway I just get my vehicle repaired at a nearby shop, so I realize there's really nothing that can be done collectively to stop a group of people from being racially ignorant. Thanks for asking