NAPA Auto Parts - District Hts

1/19/26 15:00 (1st call to store) to 17:40 (visit store) I had a very displeasing experience with this store today. I needed a windshield wiper transmission for my truck. I had previously looked the part up on the NAPA website & Amazon. I called the Forestville / District Heights store. I gave them my truck information & the part number. Two different people told me that this part did not fit my truck. I called around & got to the NAPA warehouse in Laurel Md. They told me that the part fit my truck & that they had 4 in stock. The only bad part about about going to Laurel is that it is a 2 hour round trip in traffic. I needed it so I had to make the trip. When I get there I tell the gentlemen helping me about my experience, he just kind of shook his head. I jokingly asked should we call to

So many people forget about the original. Nowadays it's AutoZone in advance auto, I'm not giving them any shade, but NAPA was first. Great little location, large variety of parts, in a knowledgeable staff.

were they having sex? if so then shame shame shame!!! We pull up at the store at 05:35 pm. the hours on the door says they close at 06:00 pm. the lights are dark 1/2 the lights are on and the door is locked BEFORE 06:00 p.m. As we're turning away to walk back to the car my husband sees a black lady inside with braids, then a Hispanic 1/2 bald guy comes out of nowhere. They're both looking suspicious & guilty as if we just interrupted them. We knock on the door she comes to open it. We get inside & take the battery that we NEVER got to use to the counter with the receipt and tell the guy we need to return it because the day that we bought the battery, our car was totaled in the snowstorm so now we need to return it. The guy looked at the receipt and says "Oh this was an online order in Spr

They young man was very helpful. Didn't get his name, he was African American.

The customer service was the worst it's ever been. Each time I go it gets worse and worse. They don't stock the shelves so they had Items in the back that we had to request to look for and they curse a lot. That location should be closed down or it needs a whole new staff. I love Napa but I'm never going back to that location.