NAPA Auto Parts - Dunlap

We have been shopping at Napa for over 40 years. We travel the country and wherever we are at we always find a Napa store if we ever need parts. We purchased two Napa batteries for our 2020 Ford F450 in August 2023. One of the two batteries failed at the end of July this year. We stopped to get the batteries replaced as they were still under the two year warranty. This store would not honor the warranty as our receipt was not legible. I asked if they could look up our account on the computer system and they stated not without a paper receipt. I stated they were bought and registered with my phone number and they stated they cant look that up. Very disappointing that we spent almost $500 on batteries with a two year warranty and they failed to honor it since they were not purchased at this

Front desk lady was rude and aggressive, she couldn't help me canceling an item I ordered online, told me to wait 30 days to get a refund, I basically told her how to do a refund, embarrassing how a customer has to tell you how to do your job

I talked to a lady name Alyssa over the phone and she explained how to remove the blower on my pick up truck. She was VERY helpful. Then when I told her I needed one she ordered it and had it to me in no time.

These guys are specialized regarding each product in store. Always have a friendly face no matter what! They have bilingual help on certain days and all staff will go beyond their time to help you with a product for sale in their shop! Great Service. Go there first you will not be disappointed.

Its true what they say about NAPA know how. These guys know what they are doing and work hard to get you the right parts the first time. Sometimes they might get it wrong but they don't drive your vehicle and you may not know exactly what you're talking about. So give them a break the next time you get the wrong part it most likely isn't their fault. Own up to it or take it to a shop that can do the work for you.