NAPA Auto Parts

Get there at 12:30 on a Sunday and their closed. Hours online and on door says 1pm

I ordered a part online. This was the only napa that had what I needed in stock. 40-45 minutes to drive and get the part. Got the whole way home, took the part out. It was the wrong part. There was no looking at things from my perspective. I got “well you got it for a good price” “mistakes happen” they would not work with me at all and were less than sympathetic to their mess-up. I do understand mistakes happen, and in hindsight I should have checked before I left. But there response to it was worse than the actual mistake.

This is the second and last time I will be stopping at this Napa. The first time the register folks were largely unhelpful when I purchased some new headlight bulbs and had to go back twice before I called it quits and just ordered the right bulbs. This recent second time I went and asked for a specific part to which they quoted me just under one hundred dollars more than what I normally pay for the part (and what I paid at a different store) and come to find out it's because they tried selling me the wrong part. Protip, don't go in unless you know exactly what you want, otherwise they will not know what to do.

Had a great experience working with Mike at the counter. He took the time and had the knowledge and experience to help me find a solution for my engine project. It's nice knowing there's people who care about being helpful!

Left turn signal went bad on my car so I went into Napa auto parts. Young lady was helpful searched the rack she couldn’t find a pair on the rack so she brought me some from the back. I went home to install them and they didn’t match the right side turn signals, so I said you know what” I like the new ones a bit better so I said to my self I will go back to get a pair to just match the ones I just bought and it should be easier for them to find since the lady got them for me earlier in the back that day no big deal… I go back later that day to get another pair of the kind I just came in and purchased earlier that day, at this point the girl that originally got them for me was gone . I come in two guys are standing looking a bit disgruntled that I came in right before they closed lol