NAPA Auto Parts

placed online order for pick up. received email stating order is ready for pick up. email says be sure to check store hours before heading to store. I check hours and it says open until 7:00 pm I arrive at store at 6:00 pm lights are on door is locked I can see an employee at the counter. paper sign on door says we are under staffed we are closing at 6:00 pm Sorry. Then I get in truck to leave and see two employees leaving out the back door. What a joke and waste of my time !! Maybe if you are closing early don't take online orders and send out confirmation emails !!

Totally impressive,just the belt selection on hand is crazy. Guys helped and got correct parts quickly. Thanks I’ll be back

The associates are very helpful and knowledgeable they make every effort to get you the right part

It is mentioned that they are open till 7pm and I was here at 6.50pm. The door was closed. What a third class thing is this. You are closing 10 to 15 mins early? Then write that it's open only till 6.45 or 6.30.

"Heads Up, Napa Managers: Here's Why Robert is Your MVP" Originally I went the Napa store in Gilbert for some basic gear oil, then enter Robert to help me out. This dude completely flips the script on what I thought I was there for. He's not just handing me what I asked for; he's on point, showing me I could use some OEM quality brake parts too. Before I know it, I've spent over $600 on premium parts for my truck, which I was going to go to FORD for. Robert knows his stuff inside and out. He made sure I got exactly what I needed for my truck. We're talking checking each part, making sure it fits like a glove. It felt more like shooting the breeze with a buddy than parts buying He even made sure I didn't forget the small but crucial stuff—like brake cleaner, wire wheel, grease and gloves.