NAPA Auto Parts - Hermiston Auto Parts

I can’t say enough good things about the team here. That small-town hospitality? Off the charts. We got stuck with a rental car that needed new spark plugs, but one of the bolts was stripped. Not only did they let us borrow their tools, they came out in 90-degree heat to help us deal with it. We’re on our way to see family for my niece’s birthday, and thanks to them, the trip was saved

They saved me butt by recommending a local traveling mechanic and letting me fix my truck in their parking lot. I appreciate their help!

Absolutely horrible customer service. I watched 3 people come in, request help, and all were directed to call someone because the guys here didn't know what they were doing. Three different customers. Not only that but they had me go through a website to file a claim before they would even attempt to warrant my failed headlight that has a 3 year warrant, that I only purchased 1 year ago. Last time I had a headlight failed it was replaced on the spot after reviewing my receipt. Man, I miss good service.

This one guy helped me out in this store. I knew him at another store he worked at,every place he worked at has a great personality and very helpful. I would never know if he was having a bad day. If I knew his schedule I would go in there for napa service. I dont know his name ,but you can have a bad day and he would help your bad day out to be good.

Idk if these guys just don't like to help women, or what the issue is. The few times I have went in there its been the same each time. They don't smile, they dont welcome me to the store, they don't offer assistance. The 2 older men I dealt with, offered no help, stood behind the counter and stared at me, and when I asked a question they wouldnt answer. When I approched the counter I told them I needed the items (3 total) to be seperately rang up. 2 items on one 1on the other. Nope, all 3 in 1 ticket. I have the know how, and often do my own work on my vehicles. The next customer who came in was a male. Completely different approach. They smiled, welcomed him to the store, helped him find what he needed, talked about what he was working on. Checked out his items and off he went. On a dif