NAPA Auto Parts

Absolutely horrendous customer service, counter people are rude and off putting. Very poor representation of Napa Auto Parts. Parts pricing, quality, and availability only can go so far. Definitely do not recommend doing business at this location.

I shop here often because its close to my shop. I've never had a bad experience. The team behind the counter has always gone out of their way to help me. The parts I've needed are always in stock and ready to go. Keep up the good work.

I came today 05/26/24 and you were all closed. You need to update your website hours and not just post a piece of paper at your entrance door! Nowadays people don’t pick up their store phones either or they are ringing with the busy tone. Update your website! I needed replacement parts for my semi to get going down the road.

POOR CUSTOMER SERVICE I went there to support Napa, as I own a Napa store myself in another state. My equipment that I was using had a mechanical failure, so to Napa I go. I had two out of the three part number I needed. The gentleman that was working the counter was not, let's say a knowledgeable counter person, the part I needed he said was not in the computer, I ask him to get a paper catalog and search that way, he looked at me dumb founded. I threw out some numbers that I could recall, but they were not accurate for the part I needed. I asked him if he could go to the shelve and pull a few to see if we could get a match. I informed him that I own a Napa store. He responded to me that he was not wasting his time doing that!!! I didn't know what to say, I myself and my employees

We have gas powered golf carts here at the KOA. The carry parts in stock for them. Something you can’t get most places. Has saved us money from having to send them for repair which is very expensive plus the loss of time. They are in use daily for our maintenance department and are necessary for our business. Thank you very much.