NAPA Auto Parts

I bought new rotors and brake pads there about 2 months ago. I explained to the sale's Rep about the bad experience I had from the parts I bought from Amazon. He explained all the parts from Amazon are from China. So he pulled my parts. and what did the packages say ? Made in China. I have to say these are the worst pads I have ever purchased. They have been making grinding sounds from day 1. I thought OK, they need to break in. After several hundred miles the pads still make a grinding noise, and brake dust accumulating. Cheapest substandard parts I ever bought at a premium price of course. This store and company will be deleted from my phone. My rewards are OVER. So the owner replied sounding concerned. I suggest maybe you stop selling trash & there will be no problems huh.

Let me first say I've been working on vehicles for close to 37 years, and as far as knowledgeable parts places go, this place knows how to find parts. I've brought them hard-to-find parts, and they are right on it. looking up part numbers and cross-referencing them to current supplies... I highly recommend this place.

Great people and great service. While I am disappointed that the New Lenox NAPA decided to close its doors, I am very happy to see that Ed was brought on at the Lockport NAPA. Great guy and always goes the extra mile to help his customers. Thank you Ed.

Love this place! I am a frequent customer of Lockport's NAPA and they are fantastic! I love working on my own cars and order a lot of maintenance supplies and parts online and they are ready for pickup at the store within minutes. The staff even deliver to my home garage within a few hours if needed. Also, they offer great monthly promos and even give discounts to first responders. The staff has always been kind to me and helped in anyway they could. Loyal customer to this NAPA!

Won't take a $4 brand new product still in the unopened package that was purchased the day before on an exchange without a receipt. No problem, it's only $4. You just lost future business from a repair shop. I will avoid NAPA in Lockport and take my business elsewhere.