NAPA Auto Parts

I ordered a fuel pressure sensor for my 2016 ram 1500. I went in store and ordered the part Wednesday and it was supposed to be in Thursday. I paid $150 and was expecting a phone call mid day so that I may pick it up. The thing is, I need this part ASAP due to me being out of state for the next couple of days as well as I have no others forms of transportation. I didn't get a phone call and I decided to go up there at 5:45. APPARENTLY they forgot to order the part as I was at the counter Wednesday. I have no clue how in the world they forgot to order the part while I was right there in front on the employee. They ordered the part when I went back up there and they said it would be in before closing time and surprise, it didn't. So now I'm screwed and can't go vacation after I planned this

I have been going to this store for many years because of the convenience and the staff. The staff has always been knowledgeable and friendly. I had to go back the other day and Isiah helped me. Isiah was fairly new to the location but he had the answers and the parts I needed quickly and at the right price. He is also friendly and a polite young man. NAPA is still hiring the best people hands down without a doubt.

Young lady that helped was EXTREMELY nice, this is not her fault. I took a battery I bought in, she tested it and it came back as a dead cell. The man (Leslie - store manager) didn't trust her judgement, and said he would charge the battery and retest. When we went back in after it was fully charged he had already tested the battery and said it was perfect. I wake up this morning to a car that is VERY hesitant to start (normally starts first or second turn over) car. I drive about 30 minutes to work, battery was charging. I stop at a store about 5 minutes away from work, I turned my car off, and within the less than 10 minutes I come out the battery was dead again and wouldn't start my car. Taken to a different NAPA and once again told BAD CELL. After testing that there is no draw off of m

Great customer service by Donnie in Mechanicsville.. He honestly answered all my questions and saved me lots of money on a part , that I needed .. dealership wanted triple the amount compared to Napa . Thank you !

Ordered a 2 pack of bulbs in store using the part number from the website and the employee verified the item with me before placing the order. The employee that placed the order was great, polite, and helpful. When it was time to pick up the item, I was told that the item was a 1 pack and that I had to buy two, at the price of two, even though the website clearly stated that it was a 2 pack. After that, I tried to leave a review on the website stating that it was a 1 pack and it ended up getting rejected due to terms violations. With all of that said, I struggle dealing with a company with dishonesty and screening product reviews to make them look better. Just be careful dealing with NAPA. I believe that my issue is more of NAPA as a company, and not this specific store.