NAPA Auto Parts - Northeast Parts Group

They have what you need. I always get what I want.the counter people are very helpful and knowledgeable

The store team went out of their way to ensure I had the parts I needed while 80 miles away from home broken down! Thank you!

Regularly poor service here. Seems to be quite cliquey. Staff deal with phone calls before in person customers. When you walk in to the store, They leave you standing at the counter while they seem to be working on the computers at the registers. When you do get speak to someone, often the first answer is ‘no’ until I push back when they look into it more and then I get somewhere. Some of the staff can be helpful!

Prices are usually good but I won't go back. Can't accept cash in the morning because there is nothing in the register. Also can't return anything until they make a cash sale. Credit only business from open until 1 pm pretty much. Waste of time.

Incompetence is what destroys a businesses reputation!! Ordered a part was supposed to be there yesterday and still no part today! This is unacceptable as I could have got the part from a reliable competitor but as a loyal customer I chose them and I now regret it. They should keep better employees to not make mistakes which cost other businesses loss of revenue due to being down from an incompetent worker failing to do their job!!! This will go up that ladder as far as it can go and corporate will be notified and I will be receiving some kind of compensation for my lost revenue!!!