NAPA Auto Parts of Fortuna

Depends who's working... Call/order parts at your own risk! There's a few helpful employees then one guy that pretends like he finds the part you need, but when you go to pick it up it turns out to be a completely wrong part. Its kinda funny cause he will ask questions and make you think he's understanding and finding/ordering the correct part. Then the part that arrives is something so wildly off base it feels like you're getting joked with. The poor other employees have a hard time trying to explain how the mistake could possibly happen. I've watched it happen the customer before me and I was chuckling, just to get my turn and have it happen to me. I used the think Napa was the upper end parts store, now I cant tell a difference from the others. I know finding good employees is tough, an

The young man who helped me did his job with the right part

Helpful, friendly. Unfortunately I was going to buy a rack which was advertised as being $68.99, instead of $169.99. It rang up the higher price of $169.99, even though the flyer in the store stated $69.99. On my birthday. I thought they should honor the advertised price. Please remove outdated advertising in your stores, or honor what you posted The starter works well. Thanks

clean.. very helpful employees.. fair prices.. I did however have one unexpected problem there I went in to get some touch-up spray paint for my vehicle and gave them all the information of my vehicle and somehow they could not find it I know there is a paint code stamped on the inside of my door jamb but no one suggested that we go check it

I stopped at this shop yesterday with a battery issue a young man by the name of Liam stepped in to help me, came out side checked my batteries and found them bad, I tried to change them my self but no luck. No tools that would work being a out of towner he jumped in another me going an back o on the road. What a great guy thank you again