NAPA Auto Parts

Specifically went to napa to get a reman part for my old vehicle and it failed within 18 months. I called to ask about a warranty and the guy on the phone had no clue, despite me having a receipt with an invoice number. He asked me to call the next day for the manager. Today I’m calling and a guy picks up, asks me to give him a minute, and then hangs up on me. Calling back, the phone just rings and no one is picking up at all. I spent at least 10 minutes letting it ring. Poor staffing? I have no idea. It’s not my problem. I am disappointed with the napa part i bought and extra disappointed with the service at this store. I drive past plenty auto parts stores on the way to this napa so i guess they will get my business.

Great prices and OEM parts. Those complaining about prices are most likely amazon shoppers who want those "good luck/perhaps" parts from knock-off chinese factories. I want quality parts and service and this location delivers.

I usually love Napa auto part stores but I tried to go to this one on a Sunday around 4:30 and they were already closed. Door clearly states 5. Sorry my car really needed coolant.

Called to be put on hold for 35 minutes so i hung up and tried called again to be on hold for another half an hour for my husband and i to go and see that everyone is sitting around doing nothing this is the kinds of people napa hires? Could have answered the phone to see if they had what we needed instead of wasting a trip for them to not even have what we need….

Good afternoon, the service was very bad... there was no one there, not a single customer, and I asked them to please check my battery and they asked me to take it out and take it to the counter. Then they spent more than 15 minutes looking for the tester. They preferred to sit down and eat than help look for it... very bad service. I do not recommend anyone to go to that location... that is why no one goes there because of the poor customer service...