NAPA Auto Parts - Ritzville Parts House Inc

Easton is more than a role model employee. I would give him a 6 star review if I could. After working an 13 hour day out of town, my truck broke down in his parking lot. He did everything he could and more. This man deserves more

Small town Napa. Expensive, yeah, but very convenient. Sometimes the prices are great and they have loaner tools.

Very poor customer service! Went in to see if a starter could be tested - they said yes bring it in, so went out and carried it in - they kept putting me on the back burner and took care of 4 customers that came in the door behind me and left me standing there - took my starter and left - WILL NOT be back

My dad had come into to get a battery here for his car. He gave them the correct information for the make, model, and year and received the wrong battery. When coming back to return the battery (which is brand new and never was placed in his car) to swap out for the correct one they said they would not return it because as soon as it leaves the shop it is used. So I have to go to another Nappa a hour away to return and get the correct one.

Had to have the codes read on my car, had no idea what they meant and the gentleman was super helpful in explaining it to me. They were kind and the place was clean. Just looks like a regular small town Napa.