NAPA Auto Parts

Throttle body went bad. They replaced it but told us our wires would not stay clipped to the new part as our plastic clip was broken so they used a zip tie to hold it on. Said they could not get a new pigtail. Took 4 hours to change and $750. 18 days later we had the same problem- truck went into limp mode. We found out it was not that our clip was broken it was that they broke the piece on the new throttle body that the wire clip attached to. We had to contact NAPA warranty service went to a different NAPA auto care and they replaced throttle body and said no problem when you dont have a broken part. No zip ties needed and our wire clip worked perfectly.

Steve was very helpful, they didnt have a part but he assured me they'd have it tomorrow (Saturday) he was very professional and showed great personal interest.

Went there on Sunday to get 2 hydraulic hoses made. The guy at the counter told me that he had only been there 3 weeks and couldn't make them. Was told to come back tomorrow. Came by the next day and was told the guy who makes them just left. Waste of my time going there.

Family had a breakdown, luckily it was in town and the timing of us being out and about worked out great. Needed lugs to get the tire back on otherwise the vehicle is stranded in an empty parking lot. The only staff member available, I believe his name was Mike, was absolutely awful. He was not helpful in the slightest. Took nearly an hour to find what he said was the right set of lugs, but were in fact not the right ones. He was rude and unpleasant and three other customers actually walked out while we did our best to deal with him. I hope I remembered his name correctly, but if you find yourself here, keep an eye out for him and save yourself the trouble and stress of dealing with such terrible person.

I like that I don’t have to search the store for what I want and have a chance of getting parts nobody else has. The drawback is that you have to wait a while for anyone ahead of you. The first employee made decent attempts at matching my parts, but when asking the other employee for ideas, he was shrugged off. They didn’t have anything I was looking for. Not a single employee or other customers wore a mask either.