NAPA Auto Parts

They won’t honor a battery warranty. Waste of time !

Does anybody in this world want to work anymore? I called this store for assistance with a purchase and was put on hold right away. I waited on hold for 5 minutes before heading to the store myself. I walk into the store and three employees including the assistant manager are standing around talking. Ignoring phone calls. This is unacceptable behavior at a professional business. I will never be providing my business to this store again.

Awesome, amazing above & beyond customer service. Shot out to Anna, she deserves a raise!! She knows parts & even had them ready for my customer. Keep up the great work guys💯

Have been using napa forever,but this time used cash,do not use cash,no stores have cash and give you the hardest time for a refund,almost like they don't want to refund your part,went to 4 stores no cash,one worker in palatine told me it could be months before a cash refund,I don't think this is right for such a big car part place,and on top of it they are not nice to you about it The guy said to me don't you have a credit card?? Don't you have a bank account?? You believe anyone would even ask you that??very rude Not nice Many other car part places out there Beware of napa,don't use cash,they wanna keep your cash

Placed an order online for something I needed urgently within 30 minutes, like they advertise. Hour and 1/2 later I called to find out what's going on. Was told they ordered it from another store and it would be in tomorrow! Asked why they didn't call me to tell me there was a problem. Said she was too busy (but not busy enough to order from another store?). And talked down to me the whole time by repeating "like I said" as if I'm the idiot for believing the 30 minute expectations Napa sets. 😆