NAPA Auto Parts - South Haven

Need better training on how to talk to customers on the phone I tried to give out full part number Employee raised voice and said don't need the first three characters, extremely unprofessional. Employees do not understand how orders on the website work when they arrive in store. I was pretty much told to come into the store and not use the website due to their lack of knowledge of online orders. If I had known your store has such limited hours (at best 9 am to 5 pm?) I never would have ordered my part from you, which by the way arrived at your store 7 days later than originally said which was next day, by then I have already gotten the part from a different company.

The "good ol boys" parts store of South Haven. The manager smells like booze.

Zero customer appreciation, these people suck. Hung up the phone on me twice. Won't take a phone call?

Have been in several times as a last resort for various car parts, but no one at the desk has ever seemed interested in customers. Every time I call it rings until I hang up. Would recommend O'Reilly.

Needed a battery in a hurry, they brought it to me at the Shell station down the road and helped me swap it out. Fast friendly service. Thanks alot!