NAPA Auto Parts

The staff were rude! The lady (emp. 77) behind the counter seemed bothered that I needed someone to install the blades. The guy she went to get he had the same attitude. If I didn’t have to buy wiper blades and a snow scraper I would have went to a different store. If the staff don’t do wiper installation then the window sign should be removed.

Bad service, bad products and a useless warranty. I had a NAPA car battery that would not hold charge, but was just over a year old and under “warranty“. I went into that store and was asked for the receipt of the purchase. I explained that this was a online order and showed them the email confirmation receipt from NAPA. Then I was asked for the paper pick up slip that I was given a year ago and told that without that they cannot help me. A small caveat, I had a similar issue with a battery that I purchased at AutoZone and when I went in there, I was asked for my phone number. They looked up the purchase and that’s all they needed to give me a new battery on the spot. UPDATE: After posting the review, I was contacted by NAPA and they replaced the battery

Called to verify if they had brake pads for my application, parts men was quick to respond and had parts waiting for me when I got there,

Very courteous staff I order my parts ahead of time when I arrived they were on the counter Mary please staff and service well maintained facility also

Great customer service and also has 2 floors and Mire inventory than the other Napa near Baden