NAPA Auto Parts - Wilson's Auto Parts

Absolutely unprofessional behavior from Brittany Dryden. She openly discussed a local persons matters with people while I was standing there, in front of other customers in the store. It was humiliating and completely inappropriate for a business setting. On top of that, she interfered with business account information without proper authorization, creating unnecessary problems instead of helping. It felt intrusive and irresponsible. If you value privacy, professionalism, and respect, this was not it.

I was in the store today to buy some fuel hose. The guy helping me came back with the wrong size after cutting 15 feet. I figured I'd just buy that as well as the size I needed after he told me it was a dollar a foot. After ringing me up for the 15 feet I needed and the other 15 feet I didn't need it came to $150. After questioning why it was so much, I was told that he accidentally had me on the employee pricing and not customer pricing at 5 dollars a foot. That sure is a huge mark up for the customer and 5 dollars a foot for 3/8 rubber hose is crazy. I like the people that work there but I'm going to have to be pretty desperate before I go back. It's $22 for 20 feet on Amazon for the same stuff.

Eric needs to learn some customer service or I'm going to teach it to him. Talks disrespectful to me and my wife. Then my son also. No help just attitude about it. Lucky I dont know you buddy!

Best people ever. Got stuck on the side of the road and called to prepare a part. They had it ready to go when i got there and helped me out so much with tools and a jump. Great people and very hard working. THANK YOU GUYS!

The front spoiler of my minivan was damaged on the giant potholes on 101 and by the time we got to Philomath, was dragging on the ground. Brent was kind, so helpful, and zip-tied it together so that I could drive back up the freeway. His reassurance and patience were very much appreciated!