NAPA Auto Parts - Wilson's Auto Parts & Supply

Exceptional Service at NAPA Beckley – Thanks to Andrew! Andrew went above and beyond to make sure we got exactly the parts we needed—fast. From the moment we called, he was attentive, knowledgeable, and determined to help. He quickly located the right parts, secured great pricing, and ensured everything arrived right on time. His professionalism and friendly attitude turned what could have been a stressful situation into a smooth, hassle-free experience. It’s rare to find someone who combines excellent customer service with such efficiency and attention to detail. If you’re looking for top-notch service and a team member who truly cares, ask for Andrew at NAPA in Beckley—you won’t be disappointed!

Bate and switch prices. Management does not care. Ordered very specific parts. Made special trip to pick them up. They ordered wrong ones. Had to make another trip (25-30 min each way) to return them. Went to O'Reillys and first try got the right parts!!

Jacob gave us awesome service when we were in dire need! He went above and beyond to provide personalized service. His knowledge about our serious brake issue saved us while we were only halfway on a 700 mile trip. Wish Jacob was in our hometown to always help out! Thanks Jacob for everything.

Poor customer service. I ordered curbside pick up and that was a joke. The sign on the door says it and the website says it. The email I received when I placed my order said call the number and they will bring it out to you. Well I called the number and the guy was rude I had to go in and get my order. That isn't curbside service. When I went in to get my order I said I guess you don't do curbside pick up and the guy said I haven't heard that. And I well I wouldn't be in here picking up my order if you did curbside because that's what I ordered.

I know next to nothing about cars. Jacob was a major help. He found the right kind of oil for me, then I dropped my cap beside my engine putting my oil in. He jacked my car up, worked his magic, and got the cap out. He saved the day!