Naples Towing & Recovery

After waiting more than two hours for my contract roadside assistance (and getting the runaround from a rude third-party provider, Bald Eagle), I finally had enough and called Naples Towing. Best decision I made all night. Tatiana in the office was calm, professional, and immediately took control of the situation. She had help dispatched and on the way in about 15 minutes. No attitude, no excuses, just action. Then Cleave showed up and completely restored my faith in humanity. He was genuinely caring, called me as soon as he was on his way, and handled everything with the kind of professionalism you don’t see often anymore. You could tell he actually cared that I was stranded and wanted to get me safe and taken care of quickly. If I ever need roadside help in Florida again, Naples Towin

Not an honest business. My car was (rightfully) towed last night -was not a bit upset due to strict HOA. I call this morning to pick it up and was told it was going to be 375$. Automatically that seemed pretty high but I just knew I needed my car and I would go over charges once I got there. I go to pick it up at noon and price changed to $417 because of a 7+ hour (daily) charge, which i guess is understandable, but still $417 seemed ridiculous. I look at the receipt and they are charging me an extra $250 “Admin-Private Property Lien Release fee”. Even the man attending me was clueless to why that was there. I had to get back to work by 1pm so I told the man I WOULD be disputing this scam of a business. Mandated by Florida statue 715.07, tow companies MUST have rate sheets posted listing A

I broke down on the side of the road early on a Saturday morning and called Naples Towing & Recovery. They sent Cleave out to assist me. He arrived quickly, was professional and friendly, and handled everything efficiently. Great service during a stressful situation — highly recommend.

Cleve was very prompt and professional. He worked with me to get my car towed to the dealership for repairs without any damage. I highly recommend them!

SCAMMERS DISGUSTING COMPANY, I had to park on a sidewalk because the condominium I was at didn’t provide a close parking lot, my girlfriend had an accident and hurt her feet really bad. I had to take her home on my back because she couldn’t even walk. The street is too narrow and I didn’t want to block the way. They towed my car at 7PM and they close at 5PM even though Google says they close at 11PM. I called them; nobody picked up the phone so I had to go the next morning. I went there at 10AM and they refused to let me take the car saying that I wasn’t the registered owner and it’s the “law”. But the law says (Florida law allows you to retrieve your vehicle if you have the proper documentation and authorization. According to Florida Statute 715.07) that’s what the law says, but they refu