National Car Rental

Absolutely Terrible Service – Avoid This Location at All Costs We had a horrible experience with National Car Rental at Jackson Hole Airport. They handed us a car with a cracked windshield — not a minor chip, but a major crack that clearly compromised visibility and safety. When we inspected the car and realized how bad the condition was, we tried to return to the counter to request a new vehicle. But guess what? No staff in sight. Other rental companies still had employees at their counters, even though there were no new flights landing. But National? Completely abandoned. We had no choice but to take the unsafe car because we didn’t want to waste time from our trip. Over the next few days, the windshield crack got worse and worse. We had to tape it up ourselves with glue and clear tap

We had a great experience with National at the Jackson Hole airport. They upgraded us to a full size SUV (Jeep Grand Cherokee). This was a one-way rental to Bozeman for two weeks. Getting the car was quick and efficient, as was dropping the car off in Bozeman. The SUV was a smooth ride and in good shape for the 2300 miles we put on it.

I booked a truck to drive mountain roads between Jackson WY and Bozeman,MT. I realized only the next day after I picked it up that it was a rear wheel drive, therefore completely unsuitable and unsafe to drive in this part of the country. Very unhappy about this experience!

Savannah was excellent. She was prompt and professional. An issue with delayed/cancelled outbound flights caused a major shortage of cars available. She was able to secure a vehicle for our reservation when very few remained. We greatly appreciate her accommodating our reservation and recognizing our status with National.

One of the worst experiences in renting from National. Long line. The team seemed like they didn’t have things under control today. I’ve been using National for many years now and this is by far the worst experience I’ve had with them. Was helping customers and writing names down because they did not have vehicles with many of us having reservations. I’d look at other options at this airport.