Nelson Auto Salvage

I'd have to say that Nelson's does have a good deal of varying makes and models of automobiles that are touched and untouched. However, the Junkyard is layed out very poorly, and a good deal of the vehicles sit squarely in the mud. If I return, I will certainly be better prepared. You can't salvage car parts if you can't get to them. Cut the weeds and put the cars on rims or log's. I'd hate to go there in or after a rain. The employees should have responses other than I can't do that, and what the hell is a restocking fee in a junkyard? What, I pay you to throw it back to sell it to the right customer. You're selling YOUR SERVICE, I didn't ask you set it up.

I've called a few times in the past year and the customer service hasn't been very good. I have bought a lot of parts from this place but it really has gone downhill in the past year or so. I have called about parts and was promised a call back but I never got one. I called today about a temperature control for my versa. I asked if it worked the man said he didn't know and that it could not be tested. If you don't know if it works why are you selling it? You expect me to pay 500.00 to have a part installed and you don't know if it works. You can test these parts. The man running the place doesn't care. I will go somewhere else.

Very helpful and courteous. Highly recommend them!

I was VERY impressed with the customer service at Nelson's auto salvage. I drove from out of state to pick up a part I needed. They even stayed after closing until I made it to pick up the part. Todd was very professional over the phone helping me locate the part I needed. I am a very satisfied customer and will recommend Nelson's to others. Well worth the drive!

I needed a part for my van. Their online inventory listed the part as being in stock. I called; the person I spoke with had no idea if they actually had the part, but he assured me he'd call me back. He didn't. My wife spoke with them twice they same day, and neither time were they able to help. The first was not polite at all; the second was. Their website indicates that they ship parts, but both of the people she talked to indicated that they didn't. Which is really funny, because the guy I spoke with first tried to discourage me from trying to pick up from them directly, indicating that they were too far away from me. I guess they really aren't interested in making sales, or customer service. If you need auto parts, try elsewhere. Not recommended.