New World International

I recently had a frustrating experience that I feel compelled to share. After spending 34 minutes on the phone with a representative who assured me they had the part I needed, I was hopeful and eager to resolve my issue. However, my expectations quickly turned into disappointment when I arrived at the North Street location, only to find out they had moved off Choctaw and Monterrey. After waiting for 20 minutes at the new location, I was then told by representative, they didn’t have the part after all. The lack of communication and organization was incredibly frustrating. Not only did I waste over an hour of my time—half of which was spent waiting—I was also misled about the availability of the part I needed. It’s disheartening when customer service fails to deliver on its promises. I und

Service is excellent, they really help me get all my parts and good prices too.

I have ordered parts for my shop from this company and they say my parts are in stock but it never gets delivered. I have tried to give them a chance thinking it was a genuine mistake but this has happened one time too many.

Actually I wasn't trying to rate I just want to keep it real on here for a minute. If I'm a new customer and I'm trying to phone this business for some inquiries of mine, how would I have an extension number, secondly being on hold while listening to on going tunes is one thg but waiting just to hung up on I believe is totally unprofessional. Now I'm not going to lay all fault on the employees tht wek there but I would hope that some changes and accommodations would be on the way for the customers sake bc this right here smh

Despite its location, this is a great place to get a variety of car parts. They are well stocked on most makes and year models of cars. The counter guy was friendly, knowledgeable and very helpful. The store is not much to see just a sales counter on the inside where you ask for what you need then out of the back they appear with your stuff. Don't let the outside scare you off.