Newberry Automotive Services

I've had not the most cheerful service for auto inspections here but it has been prompt and so I've come back 5 times at least and I had never had a bad customer service experience. What I wanted to warn people about is about a lady that works at the front desk which is not related to the car shop as I read from a previous review. Today she was annoyed at answering questions, showing her frustration and making ironic remarks. She told me she wasn't a mind reader because I stood there waiting for someone from the shop to come out and when she asked me what I needed I said "automotive". I turned around and told her I'd rather go somewhere else. I'm sorry the auto shop has to put up with terrible customer service from the gas station personnel. I think I'll come back for inspections but noth

I hope this serves as gentle encouragement for some simple service improvement. Newberry is a local institution - everyone in the neighborhood comes here for inspections and the occasional car repair. I have too for the last decade. Because I’ve been coming for a long time, I know their peculiarities, but there’s still room for improvement. Today I stopped by early, just after opening time at 7am to get my car inspected. I walked in and Yvette was sitting behind the counter. She ignored me until I greeted her with a “good morning”. She replied with the same and then turned her back and continued to do her work. I waited for four minutes in silence and then asked if there was anyone available for inspections. She turned to me and said sternly “There’s only one person back there - you have t

Appreciative of James’s care. He is knowledgeable, honest and communicates well. I appreciate his explanation of what services are recommended to help preserve my car long term.

The guys that did the work were great however everyone else in the process seemed put out that I didn’t know the drill here. New berry is in with Chevron. In fact both people that recommended this spot to do my inspection called it Chevron. The chevron gal that answered my original call was rude and told me that automotive that not them and hung up. When I arrived and found myself “at the front” to show proof of insurance at the convenience store cashier (same gal as on the phone) but was ignored, I went down to the bays to ask if there was another “front”. The gal there was short and said to go wait there and she’d be up soon. Blah blah. Once I got back into interaction with the guys that do the actual work, service improved dramatically. The car was done in 10 minutes as promised.

Newberry Automotive is always my first call anytime I have car trouble. Everything from dead battery, flat tire, ran out of gas, etc. They are locally owned and always willing to dispatch help. Today I had a gashed tire on a Yukon xl. I called and they sent Paul over 10 minutes later. He showed up and changed the tire - even had to run back to the shop for a bigger stronger jack when the one GMC provided wasn’t doing the trick. He was professional, knowledgeable, and had a great attitude even when the job got frustrating. Highly recommend saving their number in your phone and giving them a call anytime you have car trouble in Westlake.