Nick's OC Auto Service

Poor customer service provided to me, but excellent customer service to those that walked in after me and those that called during my conversations with Richard. If I were one of them, I’d be more than happy with the service, but if you look like me, you probably won’t be. Among the many headaches, they tried to charge me twice, and they would not have released my car had I not brought my own proof of payment, because “that’s weird, usually it’s posts right away, but I’m not seeing that you made a payment.. I can send the link again.” Yeah no…already paid. Nice try. I paid for the “service”, drove my car around the corner and had it towed away. Would definitely recommend going to a place with better customer service and communication, depending on who you are.

I can't say enough great things about Nick's OC Auto Service in Irvine! I recently brought in my Subaru Outback, which had been giving me some trouble, and the team exceeded my expectations in every way. Not only were they able to quickly diagnose the issue, but they went above and beyond to fix it immediately. It's rare to find mechanics who specialize in Subaru vehicles, but Nick's OC Auto Service is truly a place you can rely on. Their work ethic and dedication to providing excellent service are unmatched. If you're looking for a trustworthy, knowledgeable, and efficient auto service, I highly recommend them. Thanks to the entire team for getting my Subaru back on the road so quickly and smoothly!

Last Thursday late afternoon we broke down on the 405 South in Irvine. Got towed to Nick's, the closest repair facility, after an overnight stay nearby. Random chance of choosing them. Nick's got us back on the road to our San Diego home three hours earlier than anticipated. They expertly diagnosed major radiator repairs, treated us quite well, and we were very satisfied. Great experience. highly recommend.

Probably just my bad luck but I won't go back. They technically got done what I asked them to do but it was a struggle. Lots of lack communication and misunderstanding. I had to call or text them them in order to get information on how the job was proceeding. Claimed they fixed the car and they didn't need to do the requested job. Upon driving the vehicle it was clearly still broken and I returned to the shop. They said I couldn't leave the car overnight and needed to just bring it back when the shop opens at 6am. They looked at it again and then agreed that the cause of the problem was the job I originally asked them to do. They had to add an extra charge because they didn't know about special programming with this particular job. When I inspected the work after I got home, the en

The team at Nick's Auto were doing a minor repair. During the process of doing this work, they also made another minor repair without adjusting their quote. I have used them for more than 15 years and will remain loyal as they have earned it!