North Central Ford Parts Department

Guy at the parts counter refused to sell me a part even after I showed him that the Ford website said that the part fit my vehicle. Said he would only let me purchase a different part, that was $30 more expensive, and refused to sell me the one I wanted. After spending 10-15 mins arguing with me, he realized his mistake, admitted that the part was indeed correct for my vehicle, and finally sold me the part that I wanted instead of the more expensive one. I’ve been a customer here multiple times and have had similar experiences each time. There’s another Ford dealership less than 10 minutes away with above and beyond customer service. (Five Star Ford - 8900 George Bush Turnpike). Would recommend, especially to any woman, to go there instead and avoid having to deal with staff who will try

No manners at parts desks except for the older guy tech 1092: customer service they are just turning the clock

Had to replace a key fob battery as it was very low. Was nervous about entering but the staff were extremely helpful in getting me to the area I needed to get to and getting the battery replaced. Price was much lower then I expected and will definitely be coming back here next time I need to change the battery.

The Service is pretty bad!!! They gave us an appt for last Monday at 9:30am, I don’t even understand why because we have to leave the truck there, we wait for 24 hours, nobody call us to let us know what is wrong with the truck. We started calling the dealer they can’t give us information, we have to speak with a specific technician which was always busy. He finally call us back after I complaint with a manager and he told me after 24h they still not knowing what’s wrong with the truck, they have to send it to another department. well that department called us today (3 days after) letting us know that just for remove the oil and SEE what is wrong with the truck we have to pay $750 and they still not knowing what is wrong with the truck!! RIDICULOUS.... never never never get service with Fo

Chris in service is the best! Every one in there is so friendly & willing to help. If they are busy they still slow down, stop & with a smile on their face & in their voice they ask if they can help you with anything.... WAY TO GO GUYS!!!!!