Northwest Towing & Recovery

I just want to commend the courtesy and professionalism of T#41 who moved my monster of a longbed dually to the repair shop. His expertise in handling and placing my truck on the flatbed made it a smooth process.

Customer service was absolutely terrible. My roommate's car was towed after a minor collision. Their prices are unaffordable ($175 for towing, $125 for notification, $40/day storage and $25 fee because an officer was involved), and I have never felt more dehumanized than when I was talking to the owner. He was rude, condescending, and constantly talked over me. I would not recommend using this company for towing services unless you're okay with being talked down to and overcharged.

Over priced. And terrible service. Wish I could put negative stars. I have never worked with a company that tries so much to gloat about their amazing service. While being terrible at that service! My roommates car was in an accident that was very minor. We had it towed. And we were charged for every little thing. Without. Being. Notified. We had no idea where her car was located until the price was already up to above $600. We had to call the police non emergency number just to get the location of the car. The notification we never received was $125!! That’s insane. And even charging us the days before they sent out said ‘notification’! When called to ask about the charges we heard the same thing. Over and over. While constantly being cut off and ridiculed over the phone. “We’ve been i

It's never a good thing when you need a toe truck to haul your vehicle somewhere, however my recent experience with Northwest was exceptional with transporter Luis. Super nice guy. Really showed he cared about our situation. Very professional and was great at what he does. Couldn't ask for a better driver. LUIS, thanks for making this difficult time a better experience. Truly!

Yesterday, I accidentally locked my keys in my car and requested service through my insurance. My service request wasn’t scheduled until 45 minutes later, but I was perfectly fine with waiting. Not even 5 minutes after that, I got a call from Larry with Northwest Towing. He was just wonderful! He was professional, efficient, and got the job done quickly! Most of all, I appreciated his patience and kindness towards me (I was a little bit nervous since I had never had to request a service before). I would recommend this company to anyone in the Muncie area.