NTB-National Tire & Battery

I had one of the most stressful and unsafe experiences ever with this NTB. I bought four brand-new tires, and the very next morning one of the tires actually came off the rim while I was driving. Not just a flat — the tire came OFF the rim. That should never happen after professional installation. My car was completely undriveable. I had to miss work, and even though I had roadside assistance, the tow provider they sent required payment upfront, which I didn’t have. I ended up stranded because of a situation caused entirely by this shop’s mistake. The day before, they told me one TPMS sensor was broken and charged me $130 to replace it. Then the next day, after the tire came off, suddenly two more sensors were “messed up” and they replaced those for free. Their own notes show the TPMS kit

I came in on a Sunday afternoon with a nail in my tire, and they were still able to squeeze me into an already busy schedule. Unfortunately, the location of the nail meant the tire couldn’t be repaired, so I decided to go ahead and replace both rear tires. The service was excellent, and the communication throughout the process was clear and helpful. I really appreciated how accommodating and professional the team was. Highly recommend!

If I could give this company a 0 I would. A year ago I went to get four new tires on all season and a alignment done. I dropped my truck off in the morning time, they told me it would take no more than 3hours. I call them in the evening time asking them if my truck is done yet. They then told me that they are about to start on my truck now. I asked how is the possible.! I dropped it off this morning when your first opened... they call back a few hours later-saying they are working on my truck now and they have to stay late to get it done. I then told them im headed up to the shop because it doesnt take over 7hours to do four tires even if other cars were ahead. I get there and sit in the parking lot watching them and saw my truck sitting there and the workers finally getting to my truck af

FANTASTIC SRVC. I will recommend to all My friends & family. One thing I did notice is that sum customers forget that no matters how big or small the job is, it's not a two minute process. This is a vehicle that weighs a ton or two or more. They got so irate it was embarrassing. They don't get enough credit & they deserve so much more recognition for the hard work that they do. Remember they are working on our cars not just wiping windows.

I have been coming to NTB auto for more than 20 years. My Tesla had a nail in my tire and they NTB auto technicians took care of me right away. I appreciate the expedient service on NYE.