NTB-National Tire & Battery

Came in on a Saturday for an oil change like I have been for years. While waiting the manager came out and told me the tech had drained my transmission fluid instead of the oil and they could not start my car without damaging it. The manager was very nice about it and I was understanding that mistakes can happen. They offered to have my car towed to the dealership and have the transmission refilled on their dime. My car was towed in and since the dealer was closed my car was taken in on Monday. Tuesday morning the car was finished so I called NTB to see about payment, was told they had to call higher ups to see about it and they would call me back to let me know. No one ever called me back. The next day I called again and the manager was helpful and called me back to say corporate would ha

Great service friendly people. Rescheduled my appointment because of the storm. Only to find out they will still be open. This particular shop gets five stars. The company gets zero because threatening the jobs of the employees if they don’t show up during a snowstorm isn’t cool bro. A non essential business should be closed during a weather emergency. I bet the manager responsible for the schedule will be cozy at home. Treat your employees better bub.

I would like to give a huge shoutout to Jesse for all his dedication to make sure the customers needs are met, and that the customer walks away satisfied. I had shock/strut work done as well as an wheel alignment on my car and my partner had got an oil change and Jesse took care of us from start to finish. He gave my partner a discount on his oil change, as well as made me aware of the discount that is currently going on for struts and shocks. There aren’t too many people out here like Jesse. After my car was ready I noticed a problem I called back and said I think I need to bring my car back to be looked at again , and Jesse said come on back, and as soon as I walked in Jesse and his team worked on my car instantly. This is what I call superb customer service. Way to go Jesse and crew!

The guys over at NTB Tire and Service Center in McIntyre Square did a wonderful job getting me set up with a new set of tires. They helped me select the right ones for my vehicle and had everything installed quickly and professionally. Excellent customer service from start to finish. Highly recommend!

My tires and windshield wipers were…less than ideal (let’s not talk about how bad they were or how long I let them go) Anywho I needed an appointment asap especially with all the snow. Even tho I procrastinated Tom and Jesse got me in same day, 30 mins before close, 4 new tires and an alignment. I don’t think I have ever waited less than an hour, start to finish, for tires. If you need fast and friendly service I would recommend this location. Definitely a lifesaver.