NTB-National Tire & Battery

After being told it would be a one hour Wait, I waited three hours and 15 minutes. Which I understand, everyone can be shortstaffed things happen. But no one communicated with me. It took me asking questions. I was quoted a price for tires and brakes and when I said I wasn’t going to do the tires they were too expensive, Nadine rolled her eyes at me and scoffed at me and treated me very poorly afterwards, which is why I’m certain I had to wait the additional time. I wouldn’t have minded waiting If the showroom area wasn’t freezing, (One of the windows is broken and letting in cold air) the bathrooms were disgusting and there wasn’t anywhere to get any sort of refreshment or snack. All the machines were unplugged or non-operative. I was also charged $109 for a brake flush that no one asked

I am really disappointed with my experience at this tire company due to what I believe was an improperly installed tire and the complete lack of concern shown when I called to inform them. I had only had the tire for a week and it blew on me. I was told the tire had a warranty on it , then when I called to explain the situation I was asked did I purchase the roadside warranty . For one I thought a warranty is a warranty and I was also not even offered a roadside warranty or maybe I would’ve added it on. When calling, I at least expected them to take my concern seriously, or somewhat sympathetic . Instead, I felt dismissed. There was no accountability, no real attempt to inspect the problem thoroughly, and no sense of urgency about a situation involving customer safety. What’s most upsett

I went to NTB in order to have a tire repaired due to a nail. The staff was very professional and courteous during the entire experience. The tire ended up being replaced and I was advised it would be about an hour. It actually took about 30 minutes which was great because I was on my dinner break. I highly recommend NTB for great service.

GOUGED ALL 6 WHEELS NOW GHOSTING ME!! I have a dually and bought new tires all the way around. Ordered online and scheduled an appointment. They had a staffing issue and asked if I could leave it until afternoon… I planned for that as a possibility, so no big deal. Got a call early afternoon. When I went to pick it, I found that all six wheels had 3 pairs of gouges like this picture (through paint and into the aluminum) and multiple spots of chipped paint along the rim. The manager said they would have another company come to me and refinish my wheels… that was a week ago and no call. Stopped by today, but they had no update other than “I sent your information to the district manager.” Then refused to give the name or contact info for the DM. So I spend almost $2k, you gouge ALL my wheels

Got those mavis tires @williamsburg NTB great price point and Good tires for the Honda 20220 Honda accord 2.0t let’s see how they last