O'Brien Honda of Bloomington Parts & Service

Here’s a $330 timing belt tensioner I bought at O’Brien Honda. Its casting broke out when I pulled the pin. I had my receipt and O’Brien would not stand by it. I try to buy local, but O’Brien failed the test, and I won’t be back. Plenty of Honda dealers sell the same online for less. I’d give them zero stars if the Google interface allowed it

Best service I have ever had. Was traveling through when my check engine light came on. I made it to the shop with the help of Libby. A huge shout out to her for getting me in in my emergency. Also, a huge shout out to the techs that did the work super fast again knowing i was traveling through for work. I have never had that great of an expierence at a dealer than i had at O'Brien Honda. THANK YOU VEY MUCH!!! Wendy St. Louis, Mo

THE PEOPLE AT THE DESK HAVE ALWAYS BEEN EXTREMELY KIND AND PATIENT WITH ME. AUSTIN LIBBY AND GREG ARE THE ONES I HAVE HAD THE PLEASURE OF HAVING THEM AS MY SERVICE ADVISORS. AUSTIN HAS BEEN THE ONE MORE LATELY. LIBBY AND AUSTIN DON’T PRESSURE ME ABOUT MY CAR AS A MATTER OF FACT THEY WERE VERY HELPFUL LAST YEAR WHEN MY CAR HAD SEVERAL MAINTENANCE SUGGESTIONS ON THE PAPER. LIBBY AND AUSTIN HELPED ME UNDERSTAND THE WHAT AND THE WHY OF EACH ITEM. AS I GOT THE MONEY I WAS TAKEN CARE OF. EVEN THIS TIME AUSTIN DID NOT LIE ABOUT THE FILTERS JUST TO GET ME TO SPEND THE MONEY AND GET THEM TAKEN CARE OF. THEY KNOW ME BY NAME. MAYBE THEY KNOW ALL OF THE CUSTOMERS BY NAME, YET I APPRECIATE THE REAL, KIND, PATIENT AND PERSONAL CUSTOMER CARE I RECEIVE FROM THEM. I MET OTHER SERVICE ADVISORS I

I took my Honda Acura to the Bloomington dealership a few days ago to fix a brake pedal issue. After two separate inspections, I was charged $874 to replace parts that did not affect the problem. The payment was made for testing and scanning, as well, so the problem should have been identified and resolved. However, the issue has not been resolved. Besides, the approximate amount that was quoted before the repair was significantly different from the final amount. Being charged such a high amount without the issue being fixed is extremely disappointing and unacceptable. I expected professionalism from a Honda dealership.

The service provided was both fast and dependable. The environment was very clean and well-maintained. I appreciated the available amenities, and the staff demonstrated exceptional courtesy and friendliness.