Olivia Hinen - State Farm Insurance Agent

Columbia City, IN · Insurance agency

Rating
4.7/5
★★★★★ 4.7
Reviews
20
Rank in Columbia City
#6
of 57 shops
City Percentile
61%
rating percentile
Address
Olivia Hinen - State Farm Insurance Agent, 113 S Main St, Columbia City, IN 46725
Phone
(260) 483-0500
Website
www.sfolivia.com/?cmpid=MLLIST

Olivia Hinen - State Farm Insurance Agent is an auto shop located in Columbia City, IN. It is one of 57 auto shops listed in Columbia City. Its 4.7-star rating is above the Columbia City city average of 4.5 stars. It ranks #6 of 57 auto shops in Columbia City. There are 10 photos associated with this location.

About Olivia Hinen - State Farm Insurance Agent

IN-3225578 Our mission is to inspire relationships that inform and strengthen our communities through insurance and financial services. We aspire to set the standard of excellent customer care while being the first choice for Auto Insurance,... More

Customer Reviews

★☆☆☆☆ 1.0 Myree Elizabeth · Jun 2025

Reckless Policy Handling Caused 73% Rate Hike I regret using Olivia Hinen as my State Farm agent after her shocking mishandling of my auto policy. Without my knowledge or consent: 1. Added unauthorized drivers to my policy (my father was listed despite me opening the policy independently) 2. Failed to disclose this caused artificial discounts that later triggered a 73% premium increase 3. Refused to correct errors when confronted, stating she "can't just change the rate" 4. Threatened policy cancellation when I disputed these actions Even after providing proof of these violations, Olivia: - Couldn't produce signed authorization documents - Misrepresented policy terms - Escalated to corporate was required to get any response The Indiana Department of Insurance is now investigating. Pote

★★★★★ 5.0 Hamzah S · Jan 2025

So far best State Farm branch I have ever dealt with. I’ve been with them for years. They’re committed to help their customers with the best service possible.. very patient in answering questions and most importantly trustworthy.

★☆☆☆☆ 1.0 pls no · May 2025

You would think after one ignored cold call they would get the hint. Why is this ‘business’ calling me multiple times a day for multiple days in a row? Definitely makes me want to NOT use this business in any future need.

★★★★★ 5.0 Kristi Perl · Nov 2022

Olivia and her team are AMAZING! She is absolutely someone to trust. If you have read any negative reviews on here, don’t worry, those are all the Karen’s for ya! Just keep on scrolling past their trash and trust me on this review. Ps. Tucker is also amazing! Thank you, Olivia, for always providing excellent service! 🤩

★★★★★ 5.0 Samara Qureshi-Thompson · May 2024

Our family recently switched to State Farm Insurance with Olivia Hinen. All of the staff are well equipped to answer questions and provide quotes. We specifically worked with Lindsey & Olivia Hinen and they were very thorough in explaining our coverage and answering our questions.

Accessibility & Amenities

✓ Identifies As Women Owned ✓ Online Appointments ✓ Onsite Services ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Insurance agencyAuto insurance agencyHome insurance agencyLife insurance agencyMotorcycle insurance agencyRenter's insurance agency

Top Auto Shops in Columbia City

NameRatingReviews
Buchanan Automotive, Inc.★★★★★ 4.920 reviews
Clifford's Custom Collision★★★★★ 4.920 reviews
Hilb Group★★★★★ 4.920 reviews
Heavy Truck & Equipment Repair★★★★★ 4.820 reviews
Superior Auto, Inc★★★★★ 4.720 reviews
Western's Garage★★★★★ 4.720 reviews
Star Tire & Automotive★★★★★ 4.620 reviews
Rhoades Automotive★★★★★ 4.520 reviews
Columbia Automotive★★★★☆ 4.420 reviews
One Stop Auto Shop★★★★☆ 4.420 reviews

This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.