Optimum RV Harlingen

We are here in Texas for the winter and wanted to trade in our 5th wheel, for a bigger one. We were greeted at the door by Brandy. She was so welcoming and warm. She helped us find just the right rig. Everyone from the finance department to the tech guys were very friendly and helpful. Adan, Andru and Hector went above and beyond to make sure our new rig was ready for us, even moving our current Sleep Number mattress and washer and dryer for us. Brandy is fairly new to selling at Optimum , but she knew her stuff and if she didn’t know, she would ask someone who did know. We have been so pleased, and would recommend Optimum in Harlingen to anyone. Ask for Brandy, she will make your dreams a reality!

This review is for Optimum Rv in Harlingen Tx. When I read our last posted review for some reason it said that it was for the Corpus Christi Location. I am reviewing the Harlingen Tx location not Corpus Christi. What a great experience in Harlingen TX! Great customer service and Great Communication from all departments, Sales, Service, and Parts. My wife and I want to thank following people: Enrique- Service Manager Claudia- Service Advisor Adan- Shop Foreman Andro- Rv Tech Hector- General Sales Manager Minco- Sales As you can see we listed a lot of people! Everyone at this location in Harlingen went the extra mile to make sure that my wife and I had a great experience! A special thanks to Claudia for the great communication and keeping us informed while the repairs were completed on our

We had an extremely disappointing experience with this RV dealership. When we brought our RV in for consignment (paid $299 for consignment fee) as we were told it would sell within 2–3 weeks. Upon bringing in our camper, we were then told we needed $1413 worth of service and maintenance (roof, windows, doors resealed) . We were told the work would be handled quickly. We quickly paid for there service so the RV could sell quickly, as we were told. Instead, our RV sat there for months with no work completed. Service manager, Enrique Sanchez, assured us over and over work would be completed and it never did. It took 3.5 months for them to complete the $1,400 worth of service we had already paid for — and the only reason anything was finally done was because we repeatedly had to call, foll

Most of my business was conducted over the phone. I was very pleased with service I received. My truck had an issue as soon as I pulled in. They found a shop close by, lead me there, also drove me and 3 dogs to a motel close by. When my truck was fixed the nxt morning. Me myself and 3 dogs were picked up and rode back to the shop. While I was there Jimmy stayed while the shop was finishing up. I can say they took care of a total stranger, and didn't leave me to fend for myself.

Came to look at a used small travel trailer listed for about $17k. I inspected it. It was in very poor condition. Salesman told me dealer fees were $5,950 above what’s posted online! I made an offer below asking price and explained to the manager an exterior patch that covered a leak which wasn’t disclosed in the ad. He told me “we don’t have to disclose that.” So be warned. They sell problems, don’t disclose them, then bait and switch with excessive dealer fees.