O'Reilly Auto Parts

I like going here. They are very helpful and polite. Easy to talk to, staff, helps me find just what I need for my car.

Spent 10 minutes waiting while they discussed their toy collection the they didn't want to help me. Made the trip to Leavenworth where they were more than happy to help me with what I needed.

I tend to need some oddball part that they just don't have. Jennie did help me track it down on the web. They also have a modest selection of specialty rental tools. I've taken advantage of that in the past with good success.

Customer service sucks supremely!! Asst store manager Liz is a very incompetent leader for a older gentleman Jim who was very rude. When ask to have something done about the situation, it wasn't important enough. I've worked customer service for years and was completely shocked.. Good luck with this one folks..

I hate to be so critical of a place, but the customer service here is simply abysmal. Went in looking for a spark plug for my push mower, with photos of the plug that I took out of it. Guy at the counter asked for a part number. I said I don't know, but that I had a several photos as a reference. Got told he couldn't help me without a part number. Ridiculous.