O'Reilly Auto Parts

I’ve never had a problem with O’Reilly before. It’s always been my go-to store, even though I’ve noticed it’s pretty common for employees to answer phones while helping customers — which honestly feels rude. But what happened at the store on 104 Capitol Avenue NE really crossed the line. Yesterday, I spent over 30 minutes with Joshua going over a part to make absolutely sure it was the correct one. After confirming everything, I paid in full and was told the part would be delivered. Fast forward to 8:00 a.m. the next morning. I show up, and Ed greets me by telling me… the part was never ordered. Why? Because someone “forgot to hit a button.” So at what point was this transaction about actually helping the customer instead of just taking my money? I explained that I had already paid a mecha

This young lady rocks!!! She’s amazing!!! Knew parts better than the other “pros” who said they didn’t have our part in stock and installed when the other guys wouldn’t. Thank you Ashley!!!!

They usually have the part I need in store without ordering it. Makes a bad auto situation better. Thanks guys. Harley, CJ

The best auto parts store. They take a professional approach in dealing with customers. Hands down better than any auto parts store in Battle Creek.

Sorry this is going to be a long review, I was a frustrated customer, I purchased a battery a few days ago there was an issue with it, the gentleman at the counter was not able to help me with it, the assistant manager happened to walk in off the clock, and he stopped what he was doing, took the time to resolve the issue, and went above and beyond, I will be sending them all my business which isn't a lot, and I will be buying all my parts from them, thanks Mike A , from the Capital Ave Northeast Battle Creek Michigan store