O'Reilly Auto Parts

I had an outstanding experience at the O’Reilly Auto Parts on East Eldorado in Decatur, IL. My car wouldn’t start in the freezing cold, it was negative 12 degrees outside! I was helped by Justin and Chris, and both of them went above and beyond. Justin came outside to assist me, removed the old battery, and worked with me in the cold and he found a replacement for me. Even though my old battery was dead, Justin made sure everything was handled quickly and efficiently. Chris was also incredibly polite and kept me company while I waited. Their friendly and professional attitude made a stressful situation much more manageable. I’m grateful for their help and truly appreciate the excellent service. The management at this location should definitely know how great Justin and Chris are!

I had a warning light come on in the 1st 100 miles of a 1000 mile road trip the morning of December 26th. So i stopped at this O'Reilly location. Even though it was not a check engine light, Christopher went and took a look. He explained what caused the light, checked out the cause, and gave assurance that it would be ok to continue with my trip. A big thank you to Christopher and his service above and beyond.

Big huge thank you to Chris oLaughlin for helping me tonight get my break light changed. He is the major reason I come to oreilys. He is very smart and knows what he is doing. Everyone goes to him for help and he goes out of his way to make customers happy. Thanks again Chris.

Chris is the best hands down! Just all around positive outlook with everything and is always on top of making sure his customers walking threw that door get the parts they're looking for ! Shout out to Chris on eldo ....

Chris has always done a great job with anything from changing head lights or key fob batteries to the exact part I needed for any of my company trucks. He needs a raise !